CANCELLATION & REFUND POLICY
We at Forever Muslim follow a 7 Day return policy for non-discounted and discounted products shopped from our website – forevermuslim.in only when there is a manufacturing defect. We want you to be fully satisfied with every item you purchase from Forever Muslim. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:
- All Forever Muslim items should be returned in an unmarked, unused condition with the original packaging and original sales receipt.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- Products should be tried without damaging and kept in dust bags until you are certain you are keeping them. Products that are returned without the original packaging, in daily wear and tear or dirt spots will not be accepted.
- If your order has already been shipped, we request you to wait until it arrives and then you can cancel your order at by contacting our orders team to request its return by going to my orders section and raise a Cancel Request.
- For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
- After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit or a bank refund (whichever selected by the customer) for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request with us.
MODE OF RETURN:
In case of return/exchange customer has to arrange themselves at their own cost to ship the product back to us. The Return address will be:
A-43/A, Ground Floor, Abul Fazal Enclave-II,
Okhla, New Delhi 110025
You can cancel your order online within 12 hour and once the cancellation is approved we will refund the amount within 3 working days and the amount will reflect within 7-10 working days. Your entire order amount will be refunded via the refund method selected by you. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. You can sign in to your account and go to Recent Order to cancel your order. An order cannot be cancelled once the item has been delivered to you.
Customer can initiate the refund request to us within 7 days, and once the refund is approved we will refund the amount within 3 working days and the amount will reflect within 7-10 working days. once the returned product is received by Forever Muslim. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used or store credit note.
For refund against cash on delivery order, user will need to fill a form that accepts bank account details to which the amount will be refunded.
COD charges and taxes are non-refundable.
The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.