1. Manufacturing Defect or Damaged Product

If you receive a product with a manufacturing defect or damage, we offer a free return or exchange within 3 days of delivery.

What to Do:

1. Email us at support@forevermuslim.in within 3 days of delivery.
2. Attach clear photos/videos showing the defect.
3. Mention your Order ID.

Once verified, we will:

• Arrange a pickup at no cost, or
• Process an immediate exchange or store credit

No additional charges will apply in case of verified manufacturing defects.

2. Returns & Exchanges (No Defect)

If there is no manufacturing defect, we offer a 7-day return or exchange window from the date of delivery on non-discounted products.

To be eligible:

• Product must be unused and unwashed
• Product must be in original condition
• Original packaging, tags, and invoice must be intact
• No stains, damage, alterations, or signs of wear

Products returned in unacceptable condition may be declined.

3. Return Shipping

Customers may:

Option A – Self Ship

• Ship the product to our return address at their own cost.
• Upon approval, return shipping charges will be credited to your Forever Muslim Wallet.

Option B – Pickup via Our Courier Partner

• We can arrange pickup for a nominal logistics charge (if applicable).
• Applicable charges will be informed before processing.

Return Address

Forever Muslim
B-17, Ground Floor
Abul Fazal Enclave-II
Okhla, New Delhi – 110025
India

4. Refund Method

After we receive and inspect your return (within 5–7 working days):

If approved:

• Refunds are issued as Store Credit (Wallet Credit)
• Shipping and COD charges (if any) are non-refundable
• Return shipping cost (if applicable) may be deducted

Store credits can be used on future purchases and do not expire.

5. Exchanges

If you request an exchange:

• Replacement product will be dispatched after quality inspection
• If pickup was arranged by us, a nominal logistics fee may apply
• If self-shipped, no additional handling fee applies

Exchange is subject to stock availability.

6. Size-Related Exchanges

We strongly recommend checking the size chart available on every product page before placing your order.

If the size does not fit:

• Exchange can be requested within 7 days
• Product must meet all return conditions
• A logistics fee may apply

However, if there is a manufacturing size variance beyond ±0.5 inches from the size chart, we will process a free exchange or refund after verification.

7. Order Cancellation Policy

You may cancel your order:

• Within 12 hours of placing the order (no charges)
• Refund will be processed within 3 working days
• Amount may reflect in your original payment method within 7–10 working days

After 12 hours:

• Cancellation may be subject to processing/handling charges
• Orders cannot be cancelled once dispatched

If already dispatched, you may return the order after delivery as per our return policy.

8. Important Notes

• Discounted / Sale items may not be eligible for return unless defective.
• Customized or altered products are not eligible for return.
• Management reserves the right to reject returns that do not meet eligibility criteria.

In case of disputes, Forever Muslim’s decision regarding product condition and refund eligibility shall be final.

Our Commitment

We are building Forever Muslim as a brand rooted in trust, transparency, and long-term relationships. If you ever face any issue, we encourage you to reach out — we are here to help.

For support, contact:
support@forevermuslim.in